Hey CEOs, CXOs, Brand Guardians, Brand Alchemists, Brand Overlords, Aspiring Legends and Branding Nerds:
Your brand’s resume might be flawless, but how is its bedside manner?
Story Twist #1:Nobody gives a damn about your brand’s 47 product features
Story Twist #2:Your “award-winning customer service” feels like talking to a sociopathic robot
Story Twist #3: Your brand personality has the charisma of wet cardboard
Smart brands inform. Emotionally intelligent brands transform. Heart trumps mind every time.
The million-dollar question: Is your brand solving problems, or is it solving feelings?
The savage reality? Brands with high IQ and zero EQ are like that friend who corrects your grammar during your breakup story. Technically right, emotionally bankrupt, and ultimately unforgettable for all the wrong reasons.
Here’s what’s actually happening: While you are optimizing conversion rates, emotionally intelligent brands are creating obsession rates.
While you are AB testing subject lines, they’re AB testing souls.
While you’re measuring click-through rates, they’re measuring cry-through rates.
The kicker? Your customers don’t want to buy from you. They want to buy into you.
For CEOs: Stop asking “Are we the smartest brand in the room?” Start asking “Are we the most emotionally attuned?”
For Brand Marketers: Your next campaign strategy should begin with “How do we want them to feel?” not “What do we want them to know?”
For Entrepreneurs: Your brand’s emotional intelligence is your unfair advantage in a world drowning in logical sameness.
For Students: Study the brands that make you feel something. That’s your real textbook.
SOHB Story Issue #4 will perform surgery on your brand’s emotional blindness. No anesthesia. No mercy. Just the raw truth about why your customers are swiping left on your perfectly logical brand.
Because in a world of predominantly emotionally constipated brands, the one with actual feelings wins everything.
So, if you’re ready to stop chasing KPIs and start chasing Kisses Per Interaction, this issue is your new best friend.
Ready to stop being the brand equivalent of a participation trophy? Read on!
SOHB Story: Because brands that feel, sell.