Intent is the GPS. Communication is just the Uber!

 

We live in an age where decibels are mistaken for dialogue. Too many shouts, not enough signals. Everyone is talking. Few are transmitting.
Take a stroll through LinkedIn. It’s an Olympic stadium of “noise-athletes”—smooth adjectives, polished jargon, lattes in the background. But behind the vocabulary? Hollow vacuums.

 

Without intent, communication is noise. With it, its leadership.

 

Picture this: A 23-year-old engineering dropout in Bengaluru, armed with nothing but a smartphone and an unshakeable belief that period poverty shouldn’t exist. Arunachalam Muruganantham(nicknamed the Padman) didn’t craft PowerPoint presentations or hire PR agencies. He simply spoke one truth, repeatedly, in every village square he could find: “A woman’s dignity shouldn’t depend on her economic status.”

 

That “noise” became a symphony that reached Bollywood, the UN, and millions of Indian homes. And earned him a Padma Shri. But here’s the kicker – hundreds of social workers had been saying similar things for decades. What made Muruganantham different? Intent so sharp it could cut through centuries of taboo.

 

Meanwhile, in corporate boardrooms across the world, executives deliver beautifully crafted quarterly presentations that say absolutely nothing. Slides shimmer with data visualization, voices project with MBA-trained confidence, yet teams walk away more confused than when they entered.

 

The difference? One spoke to change the world. The others spoke to fill the silence.

 

Anand Mahindra has mastered something most CEOs struggle with: turning corporate communication into human connection. His Monday motivation posts aren’t crafted by PR teams. They are personal observations, often from his weekend experiences, shared with genuine intent to inspire.

 

When he posted about a young innovator from rural Karnataka who built a water purification system from discarded materials, it wasn’t brand promotion. It was intent in action – using his platform to amplify voices that deserved to be heard. That post led to the innovator getting funding, recognition, and a chance to scale his solution.

 

The lesson? When communication serves a purpose beyond self-promotion, it transforms from noise into silence.

 

Let me be brutally honest. Most presentations in the corporate world  are glorified sleep therapy sessions. Not because the speakers lack intelligence, but because they lack intent. They start with “Good morning, everyone” instead of “By the end of this conversation, you’ll understand why our current approach is costing us $XXX monthly.” They say “Let me take you through our journey” instead of “Here’s the one decision that will determine if we lead or follow in the next quarter.” They conclude with “Thank you for your time” instead of “Here’s exactly what we’re doing tomorrow, and here’s who’s accountable for what.”

Intent transforms every element of communication:

 

Without intent: ” We need to improve customer satisfaction “.

 

With intent: “We’re implementing this specific feedback loop by Friday because losing one more customer to our competitor costs us more than fixing the root cause”.

 

In 2018, Dr. Robert Jensen published groundbreaking research about Kerala fishermen who started using mobile phones to check market prices before bringing their catch to shore. These barely literate fishermen achieved something Fortune 500 companies struggle with – perfect communication efficiency.

 

Their calls were never longer than two minutes. Every conversation had one purpose: maximize value from the day’s catch. No small talk. No relationship building. Pure, intentional information exchange that increased their profits by 8% and reduced waste by 25%.

 

Silicon Valley took note. WhatsApp Business was born from studying how these fishermen communicated with intent. Meanwhile, in corporate offices worldwide, employees attend three-hour meetings that could have been three-minute phone calls. The fishermen understood something we’ve forgotten – communication isn’t about being polite or comprehensive. It’s about achieving specific outcomes.

 

Here’s what they don’t teach you in communication workshops: Sometimes the most powerful leaders are the ones who know when NOT to speak. In 1955, when Rosa Parks was arrested, the Montgomery Bus Boycott didn’t begin with a fiery speech. It started with E.D. Nixon, the local NAACP chapter president, making one strategic phone call to fifty other leaders with a simple, intentional message: “We don’t ride tomorrow.” No grand rhetoric. No emotional manipulation. Just crystalline intent wrapped in four words.

 

Contrast this with our modern affliction – the LinkedIn post epidemic. Scroll through your feed right now. Count how many “thought leaders” are pontificating about “authentic leadership” and “disruptive innovation” without saying anything remotely useful. They’re not communicating; they’re performing. And performance, without intent, is just sophisticated noise.

 

Even closer home, consider the late A.P.J. Abdul Kalam. When he addressed schoolchildren, he didn’t deliver complex speeches about aerospace engineering. He asked them to dream, then gave them one actionable step to take when they went home. Every word had a job to do.

 

Here’s some hard truth that nobody wants to hear. You have been trained to communicate wrong. School taught you to fill word counts. Corporate training taught you to “manage stakeholder expectations.” Social media taught you to optimize for engagement.

 

Nobody taught you the most important lesson: Communication without clear intent is just emotional pollution.

 

Every email you send without specific purpose clutters someone’s mind. Every meeting you attend without clear outcomes wastes collective intelligence. Every social media post you share without intentional value adds to the world’s noise problem.

 

We’re drowning in communication and starving for leadership.

 

We are drowning. Drowning in a cacophonous ocean of communication. We have more channels, more tools, more platforms than ever before, and yet, we have never been less heard. The signal is lost. All that remains is the relentless, soul-crushing static of noise.

 

Think about it. A foghorn blares with immense power, but it’s just a warning; it doesn’t steer the ship. A nightingale’s song, however, is gentle, but it’s sung with the intent to attract, to create, to perpetuate life. One is a sound; the other is a symphony. Leadership is not about the decibel level; it’s about the destination your words create in the listener’s mind.

 

In the late 1990s, as the Swiss-Swedish engineering behemoth ABB was grappling with a sprawling, inefficient matrix structure, its new CEO, Percy Barnevik, didn’t launch a flashy rebrand or a loud change management program. He wrote a memo. But this wasn’t just any memo. It was a 3-page document called “The Policy Bible.” Its intent was crystalline: to decentralize power, instill accountability, and kill bureaucracy. Every word was chosen not to inform, but to empower. He gave managers permission to act. That memo, driven by fierce, clarifying intent, didn’t just communicate a new policy; it communicated a new culture. It turned a sluggish giant into a nimble champion. The memo was the leadership.

 

In a quiet university in Japan, a professor of Ikebana (the art of flower arrangement) was teaching Western students. They were fidgety, focused on the technicalities—angle of cut, choice of vase. After minutes of observing their frantic activity, he posed a single question, laden with intent: “Before you cut, have you asked the flower for permission?” The room fell silent. The room fell silent. The intent wasn’t to shame, but to shift perspective entirely—from domination to collaboration, from technique to reverence. That one question, communicated with deep philosophical intent, did more to teach leadership (of oneself, of one’s craft) than a thousand instructional manuals.

 

Leadership is a granted authority. People grant it to those who make them feel seen, understood, and purposeful. Noise ignores them. Intent includes them.

 

Your words are either building a monument or adding to the landfill. The choice, and the intent, is always yours.

Choose wisely. The world is listening for a signal, and it’s waiting for you to lead.

Busyness is not business. And motion is not progress.

 

Let’s start with a confession. I, like you, have often fallen for the seductive lie of a packed calendar.

The 8-back-to-back-meetings day. The inbox zero triumph (a fleeting, hollow victory). The frantic pinging on Slack and other DM channels that could easily be an email. That satisfying swish of dragging a task to the “Done” column, even if the task was as monumental as “Reply to Ramesh about the lunch plan.”

 

Feel that? That’s the adrenaline rush of Motion. It’s the modern professional’s drug of choice. It feels like productivity. It smells like dedication. It looks like progress.

But here’s the sucker punch we didn’t see coming: Motion is the devil’s counterfeit for Progress.

Motion is running on a treadmill – you sweat, you pant, you burn calories, but you haven’t moved an inch from that spot in your expensive gym. Progress, on the other hand, is putting on your shoes and walking to the actual market. One is performance. The other is outcome.

 

There’s a hamster somewhere on a wheel laughing at us. Because we, the supposedly evolved human race, have perfected the art of moving furiously… while standing still.

 

Look around. Airports buzzing with people hustling, phones pinging with emails at 3:00 am, CEOs declaring “We’re in transformation mode.” All very busy, all very kinetic. But motion is not progress. Never was. Never will be.

 

Progress is movement with meaning. Motion is just noise with sneakers on.

 

We are either spectators or participants in this Global Circus of Aimless Motion. Look around. The world is a masterclass in this. The Corporate Jogger: The executive who proudly announces a “100-day cross-country listening tour” to “feel the pulse of the market.” They rack up insane air miles, do 50 city presentations, and collect a mountain of business cards. They come back to headquarters, exhausted, and… nothing changes. The motion was flawless. The progress? Nil. The pulse was felt, but no medicine was prescribed.

 

The Silicon Valley Hustle-Porn Artist:The startup founder whose LinkedIn feed is a barrage of #HustleCulture posts: “Pulled an all-nighter!” “Coding with the team!” “Disrupting the paradigm!” Meanwhile, their user base is plummeting, and the burn rate is hotter than a vindaloo. The motion of looking like a disruptor has completely overshadowed the actual progress of building a sustainable business.

 

Indians have elevated this to an art form. We don’t just do motion; we add masala, drama, and a heavy dose of “Main kitna vyast hoon!” (See how busy I am!).

The Endless Chai-Pani Meeting:We’ve all been in them. Three hours. Four cups of cutting chai. A packet of Glucose biscuits. Fervent discussions on “strategy,” “synergy,” and “low-hanging fruit.” The motion is the vigorous nodding, the elaborate PowerPoint deck with 50 slides. The progress? The decision to have…another meeting next week to finalize the agenda for the actual decision-making meeting. We mastered Jio’s 4G network but are still stuck on 2G decision-making speeds.

 

Look at the Educational Rat Race: Students moving from school to tuition to coding class to personality development workshop. The motion is frantic, parent-driven, and fueled by FOMO. The progress in actual, deep, conceptual learning? Often sacrificed at the altar of “completing the syllabus” and “test performance.” We’re creating magnificent test-takers, but are we nurturing critical thinkers?

 

Remember Kodak? They had more motion than a Bollywood dance number in the ’90s. Meetings, R&D, film launches. Yet, they slept through digital photography and paid the price. Motion in abundance. Progress? Missing reel.

 

They were once the tuxedo-clad darling of Wall Street bros. Emails, BBM, the works. They kept moving… in the wrong direction. While Apple whispered, “Think different,” BlackBerry shouted, “We’re secure!” until they secured themselves into oblivion.

 

The King of Good Times Kingfisher Airlines had planes in the sky, advertisements in every IPL break, and motion enough to make a Formula 1 team jealous. Where did it all land? Nowhere. Because motion ≠ progress.

 

Okay, enough diagnosis. Let’s talk prescription. How do you stop being a headless chicken and start being a guided missile?

 

The Daily “So What?” Interrogation: At the end of every task, every meeting, ask this brutal question: “So what?” What changed because of the last hour I spent? If the answer is “I answered emails,” that’s motion. If the answer is “I clarified the project deadline with the client, unblocking my team,”that’s progress.

 

Outcome-First Planning:  Don’t start your day by asking, “What do I need to do today?” Start by asking, “What do I need to accomplish today?” The first question generates a to-do list (motion). The second defines a destination (progress). Plan your day backwards from that outcome.

 

Embrace Strategic Stillness: This is the ultimate power move. Schedule 30-60 minutes of absolute nothingness in your calendar. No meetings, no emails. Just thinking. Staring out the window. Connecting dots. This isn’t inactivity; it’s the highest form of strategic activity. It’s the silence between the musical notes that creates the symphony. Motion is noise. Progress often comes from the quiet.

 

As some wise soul remarked “the best ideas come during periods of slack, not during the tyranny of a hustle “ .

The world will never stop rewarding motion. It’s visible, it’s easy to praise, and it makes for great storytelling.

But progress is a quieter, more brutal master. It doesn’t care how busy you were. It doesn’t care how many meetings you attended. It only asks one question: Did you move the needle?

You can spend a lifetime perfecting the motion of swimming—the perfect stroke, the branded goggles, the high-tech swimsuit—while never actually jumping into the water.

Stop swimming in the shallow end of activity. Dive into the deep end of achievement.

The treadmill is waiting. Will you get off and actually go somewhere?

 

Progress is when your motion has direction, design, and discernment. It’s Apple taking the iPod and evolving it into the iPhone (that little pocket monster ate entire industries). It’s Infosys shifting from coding coolie work to being a trusted global partner for transformation. It’s Amul making farmers millionaires while selling butter with wit. Progress wrapped in dairy brilliance.

 

Some actionable intelligence( might be worth taking to the bank?😊):

 

Stop mistaking activity for achievement. A calendar full of Zoom calls is not proof of impact. It’s proof of bad calendar hygiene.

 

Ask the Kodak Question: Are we working hard on something the world has already moved past?

 

Design friction with intention: Progress doesn’t come from endless speed. Sometimes stopping, thinking, and questioning is the real accelerator.

 

Measure outcomes, not output: If your campaign gets 10 million impressions but nobody remembers your brand tomorrow, congratulations—you’ve just sprinted on a treadmill.

 

The world doesn’t remember the people who ran around in circles. It remembers those who chose a direction, moved with meaning, and redefined the game.

 

So, step off the wheel. Aim, then move. Because running nowhere fast is still going nowhere.

The Eternal Comedy Show: Welcome to Hype Theatre!

 

First, a walkthrough to understand why yesterday’s revolutionary breakthroughs( well, most) are today’s expensive paperweight.

 

Hype is the business world’s equivalent of a sugar rush. It’s loud, it’s immediate, and it makes everyone feel invincible—until the inevitable crash. Hype thrives on:

 

  • FOMO (Fear of Missing Out): Everyone’s doing it, so it must be right!
  • Complexity masquerading as innovation: More buzzwords = more revolutionary, right?
  • Short-term thinking: Quarter-to-quarter hustling with no long-term vision
  • Social proof over substance: A million followers can’t be wrong…or can they?

 

Quality, on the other hand, is like compound interest for your reputation. It’s quiet, consistent, and seemingly boring—until one day you wake up and realize you’re unstoppable. Quality is built on:

 

  • Solving real problems: Not creating solutions looking for problems
  • Consistency over time: Showing up every single day, especially when no one’s watching
  • Substance over style: Making things work better, not just look better
  • Long-term thinking: Building for decades, not just the next earnings call

Throwback in time to quarter of a century ago( 2000-2001) when every company with “.com” in its name was automatically worth billions? Pets.com had a Super Bowl ad and burned through $300 million in 2 years. Webvan promised to revolutionize grocery delivery and collapsed with $1.2 billion in losses.

 

But who survived? Amazon. While everyone mocked Jeff Bezos for not turning a profit, he was obsessively focused on customer experience and long-term infrastructure. Today? Amazon is worth over $1 trillion.

 

The lesson: While others were busy explaining why traditional business metrics didn’t apply to the “new economy,” Amazon was quietly building the foundation that would outlast every hype cycle.

 

India was minting unicorns faster than the RBI could print rupees. Byju’s was valued at $22 billion, promising to revolutionize education. Paytm had the largest IPO in Indian history. Everyone was a startup guru, and funding rounds were announced like cricket scores.

 

The reckoning: Byju’s is now struggling with investigations and massive layoffs. Paytm’s stock price? Let’s just say early investors learned some expensive lessons about the difference between hype and fundamentals.

 

But what thrived? Companies like Zoho, which quietly built world-class software without external funding drama. Infosys and TCS, which focused on consistent delivery and client satisfaction over flashy valuations.

 

Hype peaks and crashes. Quality compounds. Every day you choose quality over shortcuts, you’re making a deposit in a bank account that pays exponential interest. So, what is the CTA: Create a Quality Calendar. Every day, do one small thing that improves your product, service, or process—even if no one notices. Document it. Review after 90 days.

 

Hype focuses on getting customers. Quality focuses on keeping them. If your customers would genuinely miss you if you disappeared tomorrow, you’ve built something of quality. So, what is the CTA: Survey your customers with one question: “If we shut down tomorrow, what would you miss most?” If the answers are generic or focused on price, you have work to do.

 

Can your business thrive without media coverage, influencer endorsements, or viral moments? Quality businesses can. They grow through word-of-mouth, referrals, and results—not press releases. So, what is the CTA: Go 30 days without any promotional content. Focus entirely on improving your core offering. Measure what happens to your metrics.

 

Every generation thinks they’ve discovered the secret shortcut to success. The truth? The only shortcut is to stop looking for shortcuts and start building something people actually need.

 

We have some stunning examples to look at. WeWork taught us that “community” can’t paper over terrible unit economics. Theranos showed us that charisma can’t replace actual science. FTX proved that “disruption” without integrity is just fraud with better marketing. The Satyam scandal in India proved that financial engineering can’t replace operational excellence. Multiple startup failures showed that burning investor money isn’t a business model.

 

Quality is the muscle that never atrophies. After a 2011 earthquake, Toyota evolved. They didn’t just make cars faster; they started prepping for unforeseen disasters, keeping quality at the core, constantly learning and improving, empowering every floor worker. Their Kaizen philosophy is now a global religion for manufacturers.

 

When was the last time a viral TikTok hotel upstart dethroned Ritz-Carlton’s tourist royalty or customer loyalty? Never. Because Ritz Carlton doesn’t just optimize service speeds or metrics. They tattoo Gold Standards into every employee and continuously iterate service excellence. The result: insane customer loyalty and industry benchmarks everyone else just dreams of matching.

 

Iconic Indian brand Amul  didn’t win by churning more butter. They won hearts by injecting imagination into every ad, every product twist — turning a commodity into a cultural movement.

 

Apple didn’t outdo the market with a better phone. They reimagined communication. Tesla? Not obsessed with output. They redefined mobility, persistence married to bold imagination.

 

These Indian brands viz boAt, Phool.co, Paper Boat turned everyday products — earphones, temple waste, nostalgia drinks respectively— into lifestyle assets. Quality, persistence, and provocative imagination outlasted every imitation and hype-fueled copycat.

 

True competitive advantage comes from imagination, not mere R&D budgets. Ask ” Are you stuck measuring outputs, or are you catalyzing breakthroughs?” If your innovation is more PowerPoint than product, you’re powerpointing, not innovating.

 

Ladies and gentlemen, boys and girls, gather ’round for the greatest show on earth: The Technology Hype Cycle! It’s more predictable than a Bollywood movie plot and more entertaining than watching your uncle explain NFTs at family dinner.

 

Act 1: “This will change EVERYTHING!” (Peak of Inflated Expectations)
Act 2: “Wait, this is harder than we thought…” (Trough of Disillusionment)
Act 3: “Oh, this actually works when we use it properly.” (Plateau of Productivity)

 

The Gartner Hype Cycle isn’t just a business framework—it’s a mirror reflecting our collective inability to learn from the last time we got excited about the next big thing. It’s like watching the same movie over and over, except the actors change costumes and we pretend it’s a sequel.

 

Hype is like candy floss—looks voluminous, tastes sweet, disappears in a gulp. Quality? That’s the granite rock your grandchildren will still stumble on 50 years later.

 

We live in an age where hype has more hashtags than common sense. Influencers scream limited edition! and suddenly, we’re fighting over sneakers as if Nike will stop making shoes tomorrow. Tech bros pitch world-changing apps that end up changing… precisely nothing.

 

But here’s the truth: Hype erodes. Quality persists. Hype may get you noticed. Quality keeps you remembered.

 

Albert Einstein allegedly called compound interest the eighth wonder of the world. Quality works the same way. Every day you choose substance over style, you’re making a deposit that will pay dividends for decades.

 

Some ground rules if you may as I sign off:

 

  1. Build for longevity, not virality.
  2. Let quality do the marketing.
  3. Consistency > campaigns.
  4. Hype = side dish. Quality = main course.

 

Brands that confuse the two end up like one-hit Bollywood wonders—great for that wedding DJ playlist, but forgotten when the lights go off.
Think PSLV from ISRO—no chest-thumping PR, no firework ads. Just quiet launches, mission after mission, success after success. Try competing with that credibility.

 

If hype is oxygen, quality is gravity. Guess which one will keep you grounded? So, Don’t chase the noise. Create the echo.

 

Hemingway wrote stories in 6 words. Your business model should be equally clear. If you need buzzwords, jargon, and 20-slide decks to explain why you matter, you probably don’t. Quality speaks for itself. Usually in whispers that last decades.

 

Here’s to the companies that never went viral but never went away. To the businesses that chose customers over coverage, substance over spectacle, and results over rhetoric.

 

Here’s to understanding that the Gartner Hype Cycle isn’t a ladder to climb—it’s a warning system to heed.

 

In a world where yesterday’s revolution becomes tomorrow’s reminder of our gullibility, quality is the only revolution that never gets overthrown.

 

So raise your vintage glass (probably made by a company that’s been around for 100 years) and toast to this eternal truth: Hype erodes. Quality persists. And wisdom never goes out of style.

 

Why “sentiment without substance” is the marketing equivalent of a one-night stand

 

Tired of brands screaming “BUY NOW” with forced smiles and cringe-worthy jingles? What if the real magic happens when marketing makes you feel—not just feel good?

 

Feeling bombarded by emotional ads? Ever wondered why some commercials tug at your heartstrings while others just make you roll your eyes?

 

In a world where consumers smell inauthenticity from three time zones away, SADvertising could be bad marketing – or it can be brand suicide in slow motion. But here’s the plot twist: understanding what makes advertising emotionally bankrupt is your secret weapon to creating campaigns that actually connect.

 

From award-chasing tearjerkers to campaigns that mistake “viral” for “valuable,” we’re decoding how brands can go from sad to soulful.

 

This issue of SOHB (State of the Heart Branding) Story👇, the Knewsletter by ISD Global, is where we dissect #SADVERTISING—the art of stirring souls, sparking brains, and (yes) selling smarter with a dash of melancholy, wit, and raw human truth.

 

For Marketers:Insight that’s actually insightful.

For Storytellers:Proof that drama = dollars (when done right).

For Everyone Else: A guilty pleasure that’s slightly more intellectual than binge-watching soap operas.

 

Read. React. Repeat(Or just forward to your CMO and take credit).

 

Why just watch ads when you can decode their emotional playbook? Whether you’re a marketer, brand strategist, or just love a good laugh about how brands mess with our feelings, this edition of SOHB Story 👆 will spark your imagination and brighten your feed.

 

If you know a marketer who still thinks “edgy” means “offensive” or believes demographics are more important than human decency, do them (and the world) a favor – share this newsletter. Their future campaigns will thank you.

 

Ready to turn SADvertising into GLADvertising in your mind?