{"id":2285,"date":"2025-08-21T17:19:52","date_gmt":"2025-08-21T13:19:52","guid":{"rendered":"https:\/\/www.sureshdinakaran.com\/blog\/?p=2285"},"modified":"2025-08-21T17:37:06","modified_gmt":"2025-08-21T13:37:06","slug":"intent-is-the-gps-communication-is-just-the-uber","status":"publish","type":"post","link":"https:\/\/www.sureshdinakaran.com\/blog\/2025\/08\/21\/intent-is-the-gps-communication-is-just-the-uber\/","title":{"rendered":"Intent is the GPS. Communication is just the Uber!"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>We live in an age where decibels are mistaken for dialogue. Too many shouts, not enough signals.\u00a0<span style=\"color: #ff0000;\"><em>Everyone is talking. Few are transmitting.<\/em><\/span><br \/>\nTake a stroll through LinkedIn. It\u2019s an Olympic stadium of \u201cnoise-athletes\u201d\u2014smooth adjectives, polished jargon, lattes in the background. But behind the vocabulary? Hollow vacuums.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff0000;\"><em>Without intent, communication is noise. With it, its leadership.<\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Picture this: A 23-year-old engineering dropout in Bengaluru, armed with nothing but a smartphone and an unshakeable belief that period poverty shouldn&#8217;t exist. <span style=\"color: #ff0000;\"><em>Arunachalam Muruganantham<\/em><\/span>(nicknamed the Padman) didn&#8217;t craft PowerPoint presentations or hire PR agencies. He simply spoke one truth, repeatedly, in every village square he could find: &#8220;A woman&#8217;s dignity shouldn&#8217;t depend on her economic status.&#8221;<\/p>\n<p>&nbsp;<\/p>\n<p>That &#8220;noise&#8221; became a symphony that reached Bollywood, the UN, and millions of Indian homes. And earned him a Padma Shri. But here&#8217;s the kicker \u2013 hundreds of social workers had been saying similar things for decades. What made Muruganantham different? <span style=\"color: #ff0000;\"><em>Intent so sharp it could cut through centuries of taboo.<\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Meanwhile, in corporate boardrooms across the world, executives deliver beautifully crafted quarterly presentations that say absolutely nothing. Slides shimmer with data visualization, voices project with MBA-trained confidence, yet teams walk away more confused than when they entered.<\/p>\n<p>&nbsp;<\/p>\n<p>The difference? One spoke to change the world. The others spoke to fill the silence.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff0000;\"><em>Anand Mahindra<\/em><\/span> has mastered something most CEOs struggle with: turning corporate communication into human connection. His Monday motivation posts aren&#8217;t crafted by PR teams. They are personal observations, often from his weekend experiences, shared with genuine intent to inspire.<\/p>\n<p>&nbsp;<\/p>\n<p>When he posted about a young innovator from rural Karnataka who built a water purification system from discarded materials, it wasn&#8217;t brand promotion. It was intent in action \u2013 using his platform to amplify voices that deserved to be heard. That post led to the innovator getting funding, recognition, and a chance to scale his solution.<\/p>\n<p>&nbsp;<\/p>\n<p>The lesson? <span style=\"color: #ff0000;\"><em>When communication serves a purpose beyond self-promotion, it transforms from noise into silence.<\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Let me be brutally honest. <span style=\"color: #ff0000;\"><em>Most presentations in the corporate world\u00a0 are glorified sleep therapy sessions<\/em><\/span>. Not because the speakers lack intelligence, but because they <span style=\"color: #ff0000;\"><em>lack intent<\/em><\/span>. They start with &#8220;Good morning, everyone&#8221; instead of &#8220;By the end of this conversation, you&#8217;ll understand why our current approach is costing us $XXX monthly.&#8221; They say &#8220;Let me take you through our journey&#8221; instead of &#8220;Here&#8217;s the one decision that will determine if we lead or follow in the next quarter.&#8221; They conclude with &#8220;Thank you for your time&#8221; instead of &#8220;Here&#8217;s exactly what we&#8217;re doing tomorrow, and here&#8217;s who&#8217;s accountable for what.&#8221;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2287\" src=\"https:\/\/www.sureshdinakaran.com\/blog\/wp-content\/uploads\/2025\/08\/21-CEO-Meet-Poster-Ritz-0001-1.jpg\" alt=\"\" width=\"1600\" height=\"2844\" \/><\/p>\n<p>Intent transforms every element of communication:<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff0000;\"><em>Without intent<\/em><\/span>: &#8221; We need to improve customer satisfaction &#8220;.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff0000;\"><em>With intent<\/em><\/span>: &#8220;We&#8217;re implementing this specific feedback loop by Friday because losing one more customer to our competitor costs us more than fixing the root cause&#8221;.<\/p>\n<p>&nbsp;<\/p>\n<p>In 2018, <a href=\"https:\/\/web.stanford.edu\/class\/comm1a\/readings\/jensen-digital-divide.pdf\"><span style=\"color: #ff0000;\"><em>Dr. Robert Jensen<\/em><\/span><\/a> published groundbreaking research about Kerala fishermen who started using mobile phones to check market prices before bringing their catch to shore. These barely literate fishermen achieved something Fortune 500 companies struggle with \u2013 <span style=\"color: #ff0000;\"><em>perfect communication efficiency. <\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">Their calls were never longer than two minutes. Every conversation had one purpose: maximize value from the day&#8217;s catch. No small talk. No relationship building. Pure, intentional information exchange that increased their profits by 8% and reduced waste by 25%. <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\">Silicon Valley took note. WhatsApp Business was born from studying how these fishermen communicated with intent. Meanwhile, in corporate offices worldwide, employees attend three-hour meetings that could have been three-minute phone calls. The fishermen understood something we&#8217;ve forgotten \u2013 communication isn&#8217;t about being polite or comprehensive. It&#8217;s about achieving specific outcomes.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Here&#8217;s what they don&#8217;t teach you in communication workshops: Sometimes <span style=\"color: #ff0000;\"><em>the most powerful leaders are the ones who know when NOT to speak<\/em><\/span>. In 1955, when <span style=\"color: #ff0000;\"><em>Rosa Parks<\/em><\/span> was arrested, the <a href=\"https:\/\/www.britannica.com\/event\/Montgomery-bus-boycott\"><span style=\"color: #ff0000;\"><em>Montgomery Bus Boycott<\/em><\/span><\/a> didn&#8217;t begin with a fiery speech. It started with <span style=\"color: #ff0000;\"><em>E.D. Nixon<\/em><\/span>, the local NAACP chapter president, making one strategic phone call to fifty other leaders with a simple, intentional message: &#8220;We don&#8217;t ride tomorrow.&#8221; No grand rhetoric. No emotional manipulation. Just crystalline intent wrapped in four words.<\/p>\n<p>&nbsp;<\/p>\n<p>Contrast this with our modern affliction \u2013 the LinkedIn post epidemic. Scroll through your feed right now. Count how many &#8220;thought leaders&#8221; are pontificating about &#8220;authentic leadership&#8221; and &#8220;disruptive innovation&#8221; without saying anything remotely useful. They&#8217;re not communicating; they&#8217;re performing. <span style=\"color: #ff0000;\"><span style=\"color: #000000;\">And <\/span><em>performance, without intent, is just sophisticated noise.<\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Even closer home, consider the late <span style=\"color: #ff0000;\"><em>A.P.J. Abdul Kalam<\/em><\/span>. When he addressed schoolchildren, he didn&#8217;t deliver complex speeches about aerospace engineering. He asked them to dream, then gave them one actionable step to take when they went home. Every word had a job to do.<\/p>\n<p>&nbsp;<\/p>\n<p>Here&#8217;s some hard truth that nobody wants to hear. You have been trained to communicate wrong. School taught you to fill word counts. Corporate training taught you to &#8220;manage stakeholder expectations.&#8221; Social media taught you to <a href=\"https:\/\/www.sureshdinakaran.com\/blog\/2023\/11\/08\/not-in-awe-of-optimising\/\">optimize<\/a> for engagement.<\/p>\n<p>&nbsp;<\/p>\n<p>Nobody taught you the most important lesson:\u00a0<span style=\"color: #ff0000;\"><em>Communication without clear intent is just emotional pollution.<\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Every email you send without specific purpose clutters someone&#8217;s mind. Every meeting you attend without clear outcomes wastes collective intelligence. Every social media post you share without intentional value adds to the world&#8217;s noise problem.<\/p>\n<p>&nbsp;<\/p>\n<p><em><span style=\"color: #ff0000;\">We&#8217;re drowning in communication and starving for leadership.<\/span><\/em><\/p>\n<p>&nbsp;<\/p>\n<p>We are drowning. Drowning in a cacophonous ocean of communication. <span style=\"color: #ff0000;\"><em>We have more channels, more tools, more platforms than ever before, and yet, we have never been less heard.<\/em> <\/span>The signal is lost. All that remains is the relentless, soul-crushing static of noise.<\/p>\n<p>&nbsp;<\/p>\n<p>Think about it. A foghorn blares with immense power, but it\u2019s just a warning; it doesn\u2019t steer the ship. A nightingale\u2019s song, however, is gentle, but it\u2019s sung with the intent to attract, to create, to perpetuate life. One is a sound; the other is a symphony. <span style=\"color: #ff0000;\"><em>Leadership is not about the decibel level; it\u2019s about the destination your words create in the listener\u2019s mind.<\/em><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>In the late 1990s, as the Swiss-Swedish engineering behemoth <span style=\"color: #ff0000;\"><em>ABB<\/em> <\/span>was grappling with a sprawling, inefficient matrix structure, its new CEO, <a href=\"https:\/\/en.wikipedia.org\/wiki\/Percy_Barnevik\"><span style=\"color: #ff0000;\"><em>Percy Barnevik<\/em><\/span><\/a>, didn\u2019t launch a flashy rebrand or a loud change management program. He wrote a memo. But this wasn&#8217;t just any memo. It was a 3-page document called &#8220;<span style=\"color: #ff0000;\"><em>The Policy Bible<\/em><\/span>.&#8221; Its<span style=\"color: #ff0000;\"><em> intent<\/em><\/span> was crystalline: to decentralize power, instill accountability, and kill bureaucracy. <span style=\"color: #ff0000;\"><em>Every word was chosen not to inform, but to empower<\/em><\/span>. He gave managers permission to act. That memo, driven by fierce, clarifying intent, didn\u2019t just communicate a new policy; it communicated a new culture. It turned a sluggish giant into a nimble champion. The memo was the leadership.<\/p>\n<p>&nbsp;<\/p>\n<p>In a quiet university in Japan, a professor of <span style=\"color: #ff0000;\"><em>Ikebana<\/em><\/span> (the art of flower arrangement) was teaching Western students. They were fidgety, focused on the technicalities\u2014angle of cut, choice of vase. After minutes of observing their frantic activity, he posed a single question, laden with intent: \u201cBefore you cut, have you asked the flower for permission?\u201d The room fell silent. The room fell silent. The<span style=\"color: #ff0000;\"><em> intent<\/em><\/span> wasn\u2019t to shame, but to shift perspective entirely\u2014from <span style=\"color: #ff0000;\"><em>domination to collaboration<\/em><\/span>, from <span style=\"color: #ff0000;\"><em>technique to reverence<\/em><\/span>. That one question, communicated with deep philosophical intent, did more to teach leadership (of oneself, of one&#8217;s craft) than a thousand instructional manuals.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff0000;\"><em><a href=\"https:\/\/www.brandknewmag.com\/leadership-lessons-from-the-worlds-best-ceos\/\">Leadership<\/a> is a granted authority<\/em><\/span>. People grant it to those who make them feel seen, understood, and purposeful. Noise ignores them. Intent includes them.<\/p>\n<p>&nbsp;<\/p>\n<p>Your words are either building a monument or adding to the landfill. <span style=\"color: #ff0000;\"><em>The choice, and the intent, is always yours.<\/em><\/span><\/p>\n<p>Choose wisely. The world is listening for a signal, and it\u2019s waiting for you to lead.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; We live in an age where decibels are mistaken for dialogue. Too many shouts, not enough signals.\u00a0Everyone is talking. Few are transmitting. Take a stroll through LinkedIn. It\u2019s an Olympic stadium of \u201cnoise-athletes\u201d\u2014smooth adjectives, polished jargon, lattes in the background. But behind the vocabulary? Hollow vacuums. &nbsp; Without intent, communication is noise. With it, &hellip; <a href=\"https:\/\/www.sureshdinakaran.com\/blog\/2025\/08\/21\/intent-is-the-gps-communication-is-just-the-uber\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Intent is the GPS. Communication is just the Uber!&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2285","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/posts\/2285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/comments?post=2285"}],"version-history":[{"count":2,"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/posts\/2285\/revisions"}],"predecessor-version":[{"id":2288,"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/posts\/2285\/revisions\/2288"}],"wp:attachment":[{"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/media?parent=2285"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/categories?post=2285"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/tags?post=2285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}