{"id":1162,"date":"2024-01-06T10:36:30","date_gmt":"2024-01-06T06:36:30","guid":{"rendered":"https:\/\/www.sureshdinakaran.com\/blog\/?p=1162"},"modified":"2024-01-06T16:59:52","modified_gmt":"2024-01-06T12:59:52","slug":"to-decide-or-not-to-decide-which-side-are-you-on","status":"publish","type":"post","link":"https:\/\/www.sureshdinakaran.com\/blog\/2024\/01\/06\/to-decide-or-not-to-decide-which-side-are-you-on\/","title":{"rendered":"To Decide or Not To Decide? Which Side Are You On?"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>&#8220;<em><span style=\"color: #ff0000;\">I will escalate this matter to my manager and we will get back to you within the next 24-48 hours<\/span><\/em>&#8220;. How often have we heard this line emanating from multiple &#8216;<span style=\"color: #ff0000;\"><em>customer service centres<\/em><\/span>&#8216; around the world. The message is clear and simple. Either I am not in a position to decide or I don&#8217;t want to decide. Probably, the latter. Because the culture is stitched in a manner where not making decisions is the way to play safe. Shun responsibility. Maintain status quo. And it offers no weightage to your context, the gravity or the exigency of the situation. Fobbing off by keeping decisions at bay. And the audacity of calling them &#8216;<span style=\"color: #ff0000;\"><em>customer service centres<\/em><\/span>&#8216; blows the daylights out of me.<\/p>\n<p>&nbsp;<\/p>\n<p>This malaise cuts across all levels of leadership and is probably at its worst at the C Suite level. The reason why we have the C Suite community is to take decisions. As that is the only way things move forward. Decide on things like entering a new market, investing in a new plant, hire additional talent, shut down some stores, more R&amp;D on product development, offer the go ahead to an emerging technology etc etc. The core of their KRA is to &#8216;<span style=\"color: #ff0000;\"><em>make decisions<\/em><\/span>&#8216; where value gets created and NOT not make decisions.<\/p>\n<p>&nbsp;<\/p>\n<p>If deferring decision making is your go to strategy, I am sorry, I beg to differ. A lot of us go through the motions of doing a job, go to work, follow instructions, attend some meetings, do some sales and then rinse and repeat it all over again, day after day. Decision making is deferred, infinitely procrastinated or ignored all together.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1163\" src=\"https:\/\/www.sureshdinakaran.com\/blog\/wp-content\/uploads\/2024\/01\/Fait-Accompli.jpg\" alt=\"\" width=\"2000\" height=\"2313\" \/><\/p>\n<p>It would be useful to remember that as much as we are victims of our decision making, we are also <span style=\"color: #ff0000;\"><em>victors<\/em><\/span> from it. The coin has two sides. And it is in those decisions the arc of your career or changing the course of your life to much better happens.<\/p>\n<p>&nbsp;<\/p>\n<div id=\"_xfGYZafkA9yii-gPutqJqAY_41\" class=\"bCOlv\" data-ved=\"2ahUKEwjn2vT4j8iDAxVc0QIHHTptAmUQ7NUEegQIQhAE\">\n<div class=\"IZE3Td\">\n<div class=\"t0bRye r2fjmd\" data-hveid=\"CEIQBQ\" data-ved=\"2ahUKEwjn2vT4j8iDAxVc0QIHHTptAmUQu04oAHoECEIQBQ\">\n<div id=\"xfGYZafkA9yii-gPutqJqAY__71\">\n<div class=\"wDYxhc\" data-md=\"61\">\n<div class=\"LGOjhe\" role=\"heading\" data-attrid=\"wa:\/description\" aria-level=\"3\" data-hveid=\"CD8QAA\"><span class=\"ILfuVd\" lang=\"en\"><span class=\"hgKElc\"><em><strong>&#8220;In any moment of decision, the best thing you can do is the right thing.<\/strong> <\/em>The worst thing you can do is nothing. Sometimes, making the wrong choice is better than making no choice. You have the courage to go forward, that is rare&#8221;- <span style=\"color: #ff0000;\"><em>Theodore Roosevelt<\/em><\/span><\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p>Bureaucracy and not making decisions are birds of the same feather. But the progress, growth and betterment of <a href=\"https:\/\/www.humanocracy.com\/\">humanocracy<\/a> (a must read book of the same name by <span style=\"color: #ff0000;\"><em>Gary Hamel<\/em><\/span> and <span style=\"color: #ff0000;\"><em>Michele Zanini<\/em><\/span>) is contingent on decisions made NOT deferred or not made at all.<\/p>\n<p>&nbsp;<\/p>\n<p><em><span style=\"color: #ff0000;\">Fear is a reaction, creativity is a response! <\/span><\/em><span style=\"color: #000000;\">And it applies both in the personal and professional context.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong>ENDS<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &#8220;I will escalate this matter to my manager and we will get back to you within the next 24-48 hours&#8220;. How often have we heard this line emanating from multiple &#8216;customer service centres&#8216; around the world. The message is clear and simple. Either I am not in a position to decide or I don&#8217;t &hellip; <a href=\"https:\/\/www.sureshdinakaran.com\/blog\/2024\/01\/06\/to-decide-or-not-to-decide-which-side-are-you-on\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;To Decide or Not To Decide? Which Side Are You On?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1162","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/posts\/1162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/comments?post=1162"}],"version-history":[{"count":2,"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/posts\/1162\/revisions"}],"predecessor-version":[{"id":1165,"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/posts\/1162\/revisions\/1165"}],"wp:attachment":[{"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/media?parent=1162"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/categories?post=1162"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sureshdinakaran.com\/blog\/wp-json\/wp\/v2\/tags?post=1162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}